The policies below govern how Lewisburg Water & Wastewater operates. Customer-facing policies (new service, billing, deposits, leak adjustments, and more) are listed under Customer Policy; the rest are internal administrative, personnel, and construction policies, published here for transparency.
Administrative Policies (PDF)
Internal office procedures for department staff, such as phone handling and accepted payment forms.
CDL Policies (PDF)
Drug and alcohol testing requirements for employees who hold a Commercial Driver’s License (CDL).
Construction Policies (PDF)
Rules for who pays for and installs water and sewer line extensions when property is subdivided or developed.
Customer Policy (PDF)
An index of customer-facing policies covering new service, deposits, billing, returned checks, service cutoffs, water leak adjustments, temporary service, privacy, and refunds.
FMLA Policy (PDF)
The department’s Family and Medical Leave Act (FMLA) policy for eligible employees.
General Policies (PDF)
Internal governance procedures, such as how the department disposes of surplus equipment.
Personnel Policy (PDF)
An index of employee policies covering pay, benefits, safety, and workplace conduct standards.