Policies

Administrative

  • Telephone
  • No Checks Cashed
  • Access To Building
  • Postage Machine
  • Keys-Combination Locks
  • Thermostats
  • Lobby
  • Cashier’s Area
  • Counting Money
  • Food and Drinks
  • Items Hung on Wall or Set on Desk
  • Bulletin Board
  • Proper Attire
  • General Manager and Assistant Manager

CDL

  • Summary of Alcohol and Substance Abuse
  • Testing Policy for State of Tennessee Commercial Driver’s License (CDL) Drivers

Construction

  • Deleted (AID in Construction)
  • Subdivision
  • Replaced with Policy 8 (Water Service to Property Not Adjacent to the Main)
  • Easements
  • Requirements When Easements Containing Water and Sewer Utilities are Encroached Upon
  • Subdivisions, Developers, And Developer Agreement Form
  • Replaced With Policy 8 (Water Service To Property Not Adjacent To The Main)
  • Water Service to Property Not Adjacent to the Main
  • Fire Hydrants, Sewer Manholes, Valve Boxes, Water Meter Boxes, Sewer Clean Out Boxes
  • Rural Water Extensions
  • Water and Sewer Lines on Property with No Recorded Easement
  • Construction Policy #12 Sewer Tap into Force Main

Customer

  • New Service, Deposit For Service, Service Charge, After Hours Service, Ext.
  • Replaced with Policy 16 (Water Leak Adjustment)
  • Discharge Restrictions and Sewer Use Fees
  • Yard Meters
  • Water Leaks And Areas of Responsibility When Leaks Occur
  • Water Leak Adjustment Policy (Deletes And Supersedes Policy 12)
  • Temporary Service
  • Privacy Policy
  • Full Social Security Number Required

FMLA

  • The Family And Medical Leave Act Guidelines
  • The Family And Medical Leave Act Fact Sheet #28
  • Request for Leave Form
  • Notice of FMLA Leave Approval
  • Fitness for Duty Certification

General

  • Disposal of Surplus Equipment and/or Supplies
  • Installation of Water And Sewer Lines
  • Fire Hydrants
  • Fire Line Systems: Metering and Backflow Prevention
  • Cross Connections, Auxiliary Intakes
  • Open Record Policy

Personnel

  • General
  • Probationary Period
  • Reporting Late for Work
  • Employment Outside the Department
  • Uniforms, Safety Shoes, Back Support Belt
  • Safety
  • Safety Cables
  • Alcohol or Drugs
  • All Employees, Foreman and Crew Leaders
  • Use of Department Vehicles
  • Accidents
  • Overtime Pay
  • Sick Leave Accrual and Use
  • Holidays for Employees
  • Annual Vacation Allowance
  • Insurance Benefits
  • Workman’s Compensation
  • Garnishment or Attachment of Wages
  • Valid Driver’s License
  • Small Tool Borrowing
  • Jury Duty and Witness
  • Operator Certification Testing Reimbursement
  • Sexual Harassment in the Workplace
  • Nepotism
  • Operator Certification Testing Reimbursement
  • Department Cell Phone Use
  • Open Door Policy
  • Operator Certification Testing Reimbursement
  • Unacceptable Conduct/Corrective Action
  • Option to Wear Blue Jeans Instead of Uniform Pants
  • Annual Vacation Allowance
  • Company Computer and Phone Use
  • Equal Opportunity Employment
  • Unlawful Harassment
  • Inclement Weather Policy
  • Medical Insurance with Medicare

Water and Sewer

  • Water Service Rates, Sewer Service Rates
  • New Subdivision (Developers Installed) Water Rate
  • New and Existing Subdivisions (Developers Installed) Sewer Rates
  • Water Rate Service
  • Sewer Service Outside City Limits
  • Sewer Service Outside City Limits and a Developer Wanting to Establish a Subdivision of 3 Lots or More